Returns & Exchanges
At Roxio Mist, we want you to feel great about every spray.
If something’s not working for you, we’ve made returns and exchanges simple and straightforward.
Return Window
Within 30 days of purchase: Eligible for refund, exchange, store credit, or replacement.
31–60 days from purchase: Eligible for store credit or exchange.
Condition Requirements
Products must be unused, undamaged, and in their original packaging.
For mists, at least 90% of the contents must remain for a full refund.
Final sale items cannot be returned.
Shipping & Costs
You’re responsible for return shipping.
We offer a flat-rate return label for $10 (U.S. addresses only), deducted from your refund or credit.
Exchanges ship free.
Returns and exchanges are free in person at our showroom.
Processing Time
Refunds: Processed within 7 business days after we receive your return.
Exchanges: Ship within 72 hours after your return arrives.
Gifts
If your item was marked as a gift and shipped directly to you, we’ll issue a gift credit for the value of your return once it’s received.
Return Address
Roxio Mist
516 NE 34th ST
Oakland Park, Florida US 33334
Contact Us
📞 786-536-3664
📧 doctor@doctoraromas.com
We’re here to help and will always do our best to make things right.